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Here are some answers to Frequently Asked Questions more "technical support" in nature.  If your question is more general, please visit our General FAQs and click here.

I have a problem or question that is NOT answered on the website?

I have Windows 2003 Server or VISTA, what does that mean?

You receive the error "can't be stated. Was unable to initialize the windows registry. Rerun Microsoft Access or Microsoft Office setup to reinstall."

I think there is an error in a question.  What should I do?

My study computer doesn't work anymore.  I need a new license key.  What should I do?

My product has expired.  What should I do?

How do I access the bonus supplemental guide "Preparing for the..."?

When I select Print or Summary of Scores or Test Detail from the Reports menu, I get an error "Object doesn't support property or method".

I get through the install program completely, but when I start TopScore Pro, nothing happens or I receive an error starting the program.  What could be wrong?

When I go through a test, some of the questions are missing and/or only answers show up.  What could be wrong?

Error: "OLE server is not registered and must be reinstalled" appears when starting TopScore Pro.  What is wrong?

When I start TopScore Pro from the START Menu, I get an error "Object Does Not Support This Property or Method...".  What could be wrong?

When I start TopScore Pro from the START Menu, I get an error "Can not open TSP...mde."

I receive the error message at the beginning of an installation: 'Could not initialize installation (CRC)'. What could be wrong?

The Reading Comprehension passage doesn't show completely or correctly.  What could be wrong?

I see "{empty}" when I go and select TopScore Pro from the Start Program Files Menu (Short Cut)

I can't find my License Key.  Where is it?

I receive an error message "unable to locate required data field/file".  What should I do?

I receive an error message "Application not installed properly".  What should I do?

I receive an error message "This application does not have valid authentication. Please contact ScholarWare Support". What should I do?

I receive an error message "Incorrect Login Name. Please contact ScholarWare Support.".  What should I do?

I receive an error message "An I/O error occurred while installing a file." What should I do?

My computer restarts sometimes when running TopScore Pro or other Windows programs?  What should I do?

I receive the message "Inconsistent system date detected..."  What should I do?

Before Installing TopScore Pro I receive an error "Not Authorized" or "System Administrator Rights"...?  What is wrong?

"You do not have the access to make the required system configuration modification..." What is wrong?

"You need to re-register sagekey6.dll".  How do I do this?

I receive the error message "Microsoft Access can't start because there is no license for it on this machine" What do I do?

I receive the error message "Can't be started. Was unable to initialize the windows registry. Return Microsoft Access or Microsoft Office setup to reinstall."  What do I do?

I receive the error "Runtime installer failed to install." What do I do?

I can not access the PDF help files on the Help Menu.  What do I do?