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Here are some answers to Frequently Asked Questions more "technical support" in nature.  If your question is more general, please visit our General FAQs and click here.

I have a problem or question that is NOT answered on the website?

I think there is an error in a question.  What should I do?

My study computer doesn't work anymore.  I need a new license key.  What should I do?

My product has expired.  What should I do?

How do I access the bonus supplemental guide "Preparing for the..."?

When I select Print or Summary of Scores or Test Detail from the Reports menu, I get an error "Object doesn't support property or method".

I get through the install program completely, but when I start TopScore Pro, nothing happens or I receive an error starting the program.  What could be wrong?

When I go through a test, some of the questions are missing and/or only answers show up.  What could be wrong?

When I start TopScore Pro from the START Menu, I get an error "Object Does Not Support This Property or Method...".  What could be wrong?

When I start TopScore Pro from the START Menu, I get an error "Can not open TSP...mde."

The Reading Comprehension passage doesn't show completely or correctly.  What could be wrong?

I can't find my License Key.  Where is it?

I receive an error message "unable to locate required data field/file".  What should I do?

I receive an error message "Application not installed properly".  What should I do?

I receive an error message "This application does not have valid authentication. Please contact ScholarWare Support". What should I do?

My computer restarts sometimes when running TopScore Pro or other Windows programs?  What should I do?

Before Installing TopScore Pro I receive an error "Not Authorized" or "System Administrator Rights"...?  What is wrong?

"You do not have the access to make the required system configuration modification..." What is wrong?

I can not access the PDF help files on the Help Menu.  What do I do?

I receive the error "Could not load file or assembly 'Microsoft.ReportViewer.WinForms, Version=,"  What do I do?

I receive the error "Invalid or Unknown License Code"  What do I do?

How do I perform an Offline or Manual Unlock Process for TopScore Pro?

After installing TopScore on the Mac OS, I see a welcome screen but I don't see the menu.  What is wrong?