ScholarWare Support Utilities

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ScholarWare Support Utilities

This page contains support utilities that a Technical Support Engineer may ask you to use to help analyze problems with your computer and the TopScore Pro installation.

Your Technical Support Engineer will instruct you which program to run.

If your purchase date is before May 16, 2010:

1. Installation Analyzer (Click Here)
This program creates an Analyzerlog.txt file on your desktop and should be attached to an email and sent to support@scholarware.com

2. System Check (Click Here)
This program creates a log file "fp_check.log" on your desktop and should be attached to an email and sent to support@scholarware.com

If your purchase date is ON OR AFTER May 16, 2010:

1. Diagnostic Log (Click Here)
This program creates a log file "Diagnostic.log" in your My Documents folder and should be attached to an email and sent to support@scholarware.com